SYSDESK
Enterprise-grade helpdesk that unifies tickets from WhatsApp, Facebook, Telegram, SMS, Email, Web Chat, and voice calls into one inbox. SLA monitoring, automated CSAT surveys, one-click macros, ticket watchers, AI-suggested responses, and AI auto-reply to common queries. Built for support teams that want to scale without scaling headcount.
Everything in SYSDESK
Powerful features designed to help your business grow.
Omnichannel Ticket Inbox
Tickets auto-created from WhatsApp / Facebook / Telegram / SMS / Email / Web Chat / Voice calls. Same customer recognized across channels via identity unification.
AI Auto-Reply for Common Queries
Bengali-native AI handles common questions (status, hours, pricing) instantly 24/7. Transfers to human agent for complex issues with full conversation history.
SLA Monitoring with Alerts
Per-priority SLA targets (Critical: 30 min, High: 2 hr, etc.). Real-time breach alerts to manager via email/SMS/dashboard. Auto-escalation rules.
CSAT Surveys (Auto-Sent)
Automated CSAT survey after every ticket closes via SMS or email. 1-5 star rating + comments. Per-agent CSAT dashboard. Identify top performers and training needs.
Macros (One-Click Actions)
Pre-built response templates with variable substitution. One click: send reply + change status + assign tag + notify customer. Save 30 minutes per ticket.
Ticket Watchers (CC Updates)
Add team members as watchers to receive ticket updates without being assigned. Perfect for managers tracking critical accounts.
Inbox-Ticket Bridge
Chat conversations automatically convert to tickets when complex. Conversation continues in original channel, ticket tracks status + SLA + resolution.
Automation Rules + Routing
If/then rules: 'High-priority email → assign to senior agent + Slack alert + SLA 1hr'. Smart routing by language, category, urgency, customer tier.
Live Chat Widget
Embed-anywhere JavaScript widget for your website. AI auto-reply + human handoff. Shadow DOM isolation, mobile responsive, custom branding.
Knowledge Base (Self-Serve)
Build a public knowledge base — articles, FAQs, troubleshooting guides. AI uses your KB as context to answer customer questions automatically.
Support Analytics Dashboard
Team performance: tickets/hour, first-response time, resolution time, SLA compliance %, customer satisfaction scores. Drill-down by agent / channel / category.
Priority + Tagging + Categories
Tag tickets by category (billing/technical/sales/etc.), priority (P0/P1/P2/P3), and custom labels. Filter and bulk-action by any combination.
Who uses SYSDESK?
SYSDESK is trusted by businesses of all sizes across various industries.
- E-commerce: order issues, returns, refund requests across WA/FB/Email
- Software companies: technical support tickets with SLA-bound resolution
- Telecom: complaint management with regulatory SLA compliance
- Healthcare: patient query routing — appointments / billing / clinical
- Banks: customer service with compliance + recording integration
- Government: citizen request handling with public KB self-service
- MFI: borrower queries about loan status, repayment, documents
- Education: student/parent queries about admissions, fees, results
Trusted By
Leading Organizations Trust SYSDESK
Simple, Transparent Pricing
Choose the plan that fits your business. Upgrade or downgrade anytime.
Basic
- 3 agents
- Email + Web Chat
- Basic SLA
- Knowledge base
- Basic reports
- Email support
Pro
- 10 agents
- All channels (WA/FB/TG/SMS/Email/Web/Voice)
- Advanced SLA + escalation
- CSAT auto-surveys
- Macros library
- Ticket watchers
- AI auto-reply
- Automation rules
- Priority support
Enterprise
- Unlimited agents
- Custom SLA per tier
- AI-suggested responses
- Multi-team routing
- Custom roles & permissions
- API + webhooks
- White-label support portal
- Dedicated success manager
Ready to Transform Your Business?
Join 500+ businesses already using SYSSOLUTION. Pick your product and get started today.