Industry Solution

Healthcare & Clinics

From appointment booking to prescription reminders — all on autopilot

Hospitals, clinics, diagnostic centers, and pharmacies use ARA to automate patient communications. AI voice agent handles appointment bookings and reminders in Bengali. SMS for lab result notifications. WhatsApp for prescription refills. Patient timeline preserves complete history while keeping data secure.

Get Started See Pricing

60%

Reduction in no-shows via reminders

24/7

AI appointment booking

<1 min

Avg appointment booking time

100%

Patient interactions logged for compliance

Real Healthcare & Clinics challenges, real solutions

We built ARA for businesses like yours. Here's how we solve the problems you actually face every day.

Problem

Reception phone rings constantly with appointment requests. Staff overwhelmed — patients waiting on hold for 5+ minutes.

How ARA Solves It

AI Voice Agent answers in seconds, books appointments based on doctor availability, sends SMS confirmation. Hand-off to human only for complex cases. Reception focuses on in-person patients.

Problem

30-40% no-show rate. Patients forget appointments. Doctors waste time. Clinic loses revenue.

How ARA Solves It

Automated reminder sequence: 24 hrs before (SMS), 2 hrs before (WhatsApp), 30 min before (AI voice call). Patient can confirm/reschedule via DTMF (press 1 confirm, 2 reschedule).

Problem

Lab results ready but manual notification to 50+ patients per day takes 2-3 hours of staff time.

How ARA Solves It

Voice Broadcast + SMS combo: when lab system marks 'result ready', auto-fire to patient. Personalized voice message in Bengali: 'Aapnar test result ready, clinic-e ese collect korte paren'.

Problem

Pharmacy compliance: chronic disease patients (diabetes, hypertension) miss doses. No way to track or remind without staff calling each individually.

How ARA Solves It

Scheduled SMS/WhatsApp dose reminders. Refill reminders 5 days before med runs out. AI voice check-ins for elderly patients ('Apnar medicine niyechen?' → 'Hyaan' or 'Naa').

Built for Healthcare & Clinics

Features designed specifically around your industry's workflows.

AI Appointment Booking

ARA answers calls, checks doctor schedule, books slot, sends SMS confirmation. All in Bengali. Available 24/7 — books from after-hours calls too.

Appointment Reminders (Multi-channel)

Sequence: 24h SMS → 2h WhatsApp → 30min voice call. DTMF response: confirm/reschedule. Cut no-shows by 60%.

Lab Result Notifications

Auto-notify patients via SMS + Voice + WhatsApp when result is ready. Privacy-aware: just says 'result ready, please collect'.

Patient 360 View

Every interaction (calls, SMS, WhatsApp, appointments, invoices) on one timeline. Doctor sees full context before consultation.

Prescription Refill Reminders

Scheduled SMS/WhatsApp before medicine runs out. Patient replies 'yes' → auto-create order for pharmacy.

Call Recording for Compliance

Every patient call recorded + transcribed. Searchable archive. Useful for malpractice protection and quality assurance.

HIPAA-Aware Data Handling

Patient data segregated per tenant. Audit log for every access. Encryption at rest + in transit. Role-based access for staff vs doctors.

Billing + Insurance Claims

Generate visit invoices, insurance claims, receipts. PDF with hospital branding. Multi-currency for foreign patients. BD VAT compliant.

Multi-Department IVR

'Press 1 for emergency, 2 for appointments, 3 for pharmacy, 4 for billing'. Routes to right team. AI handles overflow.

"We cut no-shows from 35% to 12% with the automated reminder sequence. The AI books appointments at 2 AM when our reception is closed — these were patients we used to lose."

Operations Manager

Multi-specialty Diagnostic Center, Chittagong