Industry Solution

Government & Defense

Citizen services + multi-domain platform with security clearance

Government agencies and defense organizations use ARA for citizen helplines (১০৬, ৯৯৯-style), multi-lingual IVR for diverse populations, emergency notifications (Voice Broadcast for natural disasters), and full audit trail for accountability. Multi-domain architecture supports separate divisions (Police, Hospitals, Land, Tax) under one platform.

Get Started See Pricing

100%

Citizen interactions logged with audit trail

Languages supported (Bengali, English, +5)

10x

Citizen reach via Voice Broadcast

Multi-Domain

Separate divisions, one platform

Real Government & Defense challenges, real solutions

We built ARA for businesses like yours. Here's how we solve the problems you actually face every day.

Problem

Citizen helpline floods 100,000+ calls/day during emergencies. Staff overwhelmed. Citizens waiting on hold for hours.

How ARA Solves It

AI Voice Agent handles 70% of routine queries 24/7 (status, info, directions). Multi-language: Bengali, English, indigenous languages. Escalates to human only for complex cases.

Problem

Natural disasters (cyclone, flood) — need to reach 1 million+ citizens in affected districts in 2 hours. Manual SMS slow, expensive.

How ARA Solves It

Voice Broadcast + SMS combo: 1M+ citizens reached in 1 hour. Personalized voice in Bengali. DTMF for evacuation acknowledgment. Real-time delivery analytics.

Problem

Different departments (Police, Hospital, Land Office) want separate systems but central oversight + audit. Buying separately = silos + cost.

How ARA Solves It

Multi-domain platform: each division gets isolated tenant (police.gov.bd, health.gov.bd, etc.). Central super-admin sees all. Shared cost, no silos.

Problem

Public accountability: 'Show me every citizen complaint about Department X resolved last quarter'. Currently scattered across paper files, emails, branches.

How ARA Solves It

Full audit log + ticket SLA tracking. Every citizen interaction → searchable timeline. Filter by department, resolution time, satisfaction. Export PDF reports for parliament/public.

Built for Government & Defense

Features designed specifically around your industry's workflows.

Multi-Domain Architecture

Run separate isolated tenants per government division. Police, Hospital, Land Office, Tax — each with own data, users, AI agent, custom domain.

Multi-Language Citizen IVR

Welcome menu in Bengali, English, indigenous languages (Chakma, Garo, etc.). Citizens press 1 for their language, then route to appropriate AI agent.

Emergency Voice Broadcast

Reach 1M+ citizens in 1 hour for cyclone warnings, flood alerts, evacuation orders. Personalized voice in Bengali. DTMF acknowledgment.

Full Audit Trail + Public Accountability

Every citizen interaction logged. Tamper-evident. Quarterly transparency reports auto-generated. Searchable by citizen NID for individual record requests.

Citizen Helpline (24/7)

AI Voice Agent answers routine queries 24/7: 'where to get NID?', 'tax deadline?', 'hospital nearest?'. Multi-language. Escalates to officer for complex cases.

Complaint Tracking with SLA

Every complaint gets a ticket with SLA based on urgency. Auto-escalation to officer-in-charge. CSAT survey after resolution. Public KPIs.

Identity Verification (NID Integration)

Integrate with Bangladesh NID API for citizen authentication. AI verifies caller identity before sharing sensitive info (tax info, criminal record requests, etc.).

Document Request Automation

Citizens request birth certificate, passport status, land records via voice or WhatsApp. AI checks system, returns status. Document delivered via SMS or email.

Data Residency in Bangladesh

All citizen data stays within Bangladesh borders. On-premise deployment option for highly sensitive divisions. ISO 27001 + national security compliance.