Industry Solution

E-commerce

Convert browsers to buyers — 24/7 Bengali AI on every channel

From pre-purchase product questions on WhatsApp to post-delivery support — ARA handles every customer touchpoint. Bengali AI auto-replies in seconds, captures leads with name+phone, sends order updates via SMS, and resolves returns via the Inbox. Built for Daraz-scale to Facebook-page-shop level.

Get Started See Pricing

70%

AI auto-resolves customer queries

3.5x

Conversion lift from WhatsApp chat

<30s

First-reply time (was 4 hours)

24/7

Bengali AI on every channel

Real E-commerce challenges, real solutions

We built ARA for businesses like yours. Here's how we solve the problems you actually face every day.

Problem

Facebook page gets 50+ messages a day asking 'price?', 'available?', 'rate koto?'. Team takes 2-4 hours to reply — customers buy from competitors.

How ARA Solves It

AI auto-reply in <30 seconds, in Bengali. Answers product questions using your knowledge base + product catalog. Captures customer name + phone (Smart Collection). Transfers to human only for complex orders.

Problem

Same customer messages on WhatsApp asking about an order, then later emails about delivery — your team treats them as 2 separate tickets.

How ARA Solves It

Cross-channel identity unification: phone number + email merge to one contact. Customer history (WhatsApp + Email + voice calls + previous orders) shown to AI and human agent immediately.

Problem

Returns / refund requests get lost in your team's WhatsApp DMs. Customers complain. No SLA tracking. No CSAT measurement.

How ARA Solves It

Inbox-Ticket Bridge: complex conversations auto-convert to tickets with SLA (e.g., refund: resolve in 48 hrs). Automated CSAT survey after every ticket. Macros for common responses.

Problem

Order updates manually sent via WhatsApp/SMS, often forgotten. Customers anxious, repeat-ask about delivery status.

How ARA Solves It

Workflow automation: when order moves to 'shipped' status, auto-fire SMS + WhatsApp with tracking link. Daily 'where's my order' AI replies from order status API. Reduces 80% repeat queries.

Built for E-commerce

Features designed specifically around your industry's workflows.

Unified Inbox (7 channels)

WhatsApp + Facebook + Instagram DM + Telegram + SMS + Email + Web Chat — all in one screen. Same customer recognized everywhere.

Bengali AI Auto-Reply

Replies in pure Bengali within 30 seconds. Knows your products, pricing, return policy. Handles 70% of queries without human.

Smart Lead Collection

AI naturally asks name + phone during chat (after answering question). Saves to CRM for retargeting. No forms.

Product Catalog Integration

Upload products with images, prices, variants, stock. AI uses catalog as context: 'Is this in red?' → 'Yes, ৳1,500, in stock'.

SYSECOM — Full Order Automation

Powered by SYSECOM: auto order confirmation calls (Bangla TTS), COD verification with DTMF (press 1 confirm), shipping + delivery SMS/WhatsApp. Connect Shopify/WooCommerce/Daraz in 5 minutes.

Returns & Refunds (with SLA)

Auto-convert return requests to tickets. SLA: response < 2 hrs, resolve < 48 hrs. CSAT survey after closure. Macros for common scenarios.

CSAT Surveys (Auto)

After every ticket closes, automated CSAT survey via SMS or chat. 1-5 stars + comments. Identifies best-performing agents and product issues.

Voice Broadcast (Promo Campaigns)

Mass voice campaigns for Eid sales, flash deals. 'Press 1 for discount code' (DTMF). AMD skips voicemails. Reach 10k+ customers in 1 hour.

Web Chat Widget on Store

One-line embed for your Shopify/WooCommerce/custom store. AI handles pre-purchase questions 24/7. Lead capture built-in.

"We were drowning in 200+ daily DMs across Facebook and WhatsApp. ARA's AI now handles 70% automatically — in Bengali. Our team focuses on closing sales, not answering 'rate koto?' all day."

Founder

Mid-size Fashion E-commerce, Dhaka